Return and Refund Policy

Return Policy:

We uphold a stringent return policy and only entertain returns in cases where the received product has sustained damage during the shipping process. If you receive a damaged item, we require clear images of the damaged products to be sent to us via email at klavellllc@gmail.com. Following this, we will initiate an investigation and respond to you as swiftly as possible.

Our General Return Policy:

We stand by our no-return policy for products once they have been sold, as all sales are considered final and cannot be exchanged or returned, barring instances of shipping-induced damage.

To be eligible for a potential return, the item must be in its original packaging, unused, and with all accompanying tags intact. Additionally, the presentation of a receipt or proof of purchase is essential.

For commencing a return, kindly reach out to us at klavellllc@gmail.com. Please be informed that returns should be dispatched to the provided return address: [INSERT RETURN ADDRESS]. Please remember that any returns received without prior notification will not be accepted.

If your return is accepted as per our assessment, we will issue a return shipping label and furnish instructions on how to proceed and where to forward the package.

Feel free to contact us at klavellllc@gmail.com for any queries related to returns.

Damages and Issues:

Upon receipt of your order, we urge you to promptly examine the contents. Should you identify any defects, damages, or incorrect items, please notify us without delay. This enables us to evaluate the situation and rectify it to your satisfaction.

Exchanges:

Kindly note that we uphold a strict no-exchange policy for all products.

European Union 14 Day Cooling Off Period:

Notwithstanding the aforementioned policies, if your merchandise is being dispatched to the European Union, you retain the right to cancel or return your order within a span of 14 days, without any necessity for justification. This right applies for any reason. As previously stipulated, the item must be unused, in its original packaging, and accompanied by tags, along with the provision of a receipt or proof of purchase.

Refunds:

Upon receiving and assessing your return, we will promptly notify you regarding the approval or denial of your refund. If the refund is approved, it will be automatically processed through your original payment method within 10 business days. Please take into account that the refund may also require additional processing time by your bank or credit card company.

If more than 15 business days have elapsed since the approval of your return, please get in touch with us at klavellllc@gmail.com. We value your satisfaction and will address your concerns with urgency.