Privacy Policy

Last updated: August 8, 2023

This Privacy Policy outlines the data practices of KLAVELL Coffee (referred to as "the Site", "we", "us", or "our") concerning the collection, usage, and disclosure of your personal information during your interaction with klavellcoffee.com (referred to as "the Site"), utilization of our services, or making purchases from us. It also covers any communication you engage in with us, collectively referred to as "the Services". In the context of this Privacy Policy, the terms "you" and "your" pertain to users of our Services, including customers, website visitors, and individuals from whom we've collected information in accordance with this policy.

We urge you to carefully read this Privacy Policy. By accessing and using our Services, you are agreeing to the collection, usage, and disclosure of your personal information as outlined in this document. If you disagree with this Privacy Policy, we advise against using or accessing our Services.

Changes to This Privacy Policy We may modify this Privacy Policy periodically to accommodate changes in our practices, operational needs, legal requirements, or regulations. Revised versions will be posted on the Site, and the "Last updated" date will be adjusted accordingly. We will also undertake any actions mandated by applicable law.

Collection and Usage of Your Personal Information To furnish the Services, we gather personal information from different sources, as detailed below, over the past 12 months. The kind of information collected and used is contingent on your interaction with us.

Beyond the specific applications described below, we may employ collected information to communicate with you, deliver our Services, adhere to legal obligations, enforce relevant terms of service, and protect the Services, our rights, and the rights of users or others.

Personal Information We Collect

The scope of personal information we gather about you hinges on your interaction with our Site and utilization of our Services. When we mention "personal information", we are referring to data that identifies, relates to, describes, or can be linked to you. The following sections elaborate on the categories and specific types of personal information we amass.

Directly Submitted Information

Information you submit directly through our Services may include:

• Basic contact details such as your name, address, phone number, and email.
• Order particulars including billing address, shipping address, payment confirmation, email address, and phone number.
• Account data such as your username, password, and security questions.
• Shopping-related information, encompassing items viewed, cart contents, and wishlists.
• Customer support information, which consists of the data you include in communications with us, for instance, messages sent via the Services.

Certain features of our Services might require you to provide specific personal information. Opting not to share this data might impede your ability to use or access these features.

Information Obtained via Cookies

We automatically collect specific data about your interactions with the Services ("Usage Data"). This involves the use of technologies such as cookies, pixels, and similar tools ("Cookies"). Usage Data encompasses information about your engagement with our Site and your account, encompassing device specifics, browser details, network connection information, IP address, and other interaction data.

Information Acquired from Third Parties

We may obtain information about you from third-party sources, including vendors and service providers who amass data on our behalf. This includes:

• Companies aiding our Site and Services, such as Shopify.
• Payment processors gathering payment information (e.g., bank account, credit or debit card data, billing address) to process payments for your orders and deliver requested products or services, in compliance with our contractual commitments.

When you interact with our Site, open or engage with our emails, or use our Services or advertisements, we or collaborating third parties may collect specific information through online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

All information gathered from third parties adheres to this Privacy Policy. We do not hold responsibility for the accuracy of third-party information or their policies. For more insight, refer to the subsequent section, "Third Party Websites and Links".

Usage of Your Personal Information We leverage your personal information for various purposes, such as:

1. Provision of Products and Services: Your personal information enables us to fulfill our contractual commitments to provide the Services. This encompasses processing payments, order fulfillment, sending notifications related to your transactions, managing accounts, arranging shipping, handling returns and exchanges, and facilitating reviews.

2. Marketing and Advertising: We utilize your personal information for marketing and promotional purposes. This includes sending marketing communications via email, text, or mail, and showing you advertisements for products or services. Tailoring Services and advertising across our Site and other platforms is also part of this purpose.

3. Security and Fraud Prevention: We deploy your personal information to detect, investigate, and take action against potential fraudulent, illegal, or malicious activity. You are accountable for safeguarding your account credentials. If you suspect account compromise, contact us immediately.

4. Communication: Your personal information assists us in providing customer support and enhancing our Services. This ensures effective services, responsiveness to your needs, and sustenance of our business relationship.

Cookies Like many websites, we employ Cookies on our Site. Specifics about Cookies linked to powering our store using Shopify are available at https://www.shopify.com/legal/cookies. Cookies contribute to Site operation, Service enhancement, analytics, and understanding user interaction. While most browsers accept Cookies by default, you have the option to reject or remove them through browser settings. Be aware that such actions might affect user experience, Services functionality, and data sharing with third parties.

Disclosing Personal Information In some cases, we may share your personal information with third parties for legitimate reasons aligned with this Privacy Policy. Instances of such sharing include:

• Sharing with vendors or third parties conducting services on our behalf (e.g., IT management, payment processing, customer support).
• Collaboration with business and marketing partners, including Shopify.
• Disclosure directed or consented by you, such as for product shipping or through social media widgets.
• Sharing within our corporate group for successful business operations.
• Transfer in connection with a business transaction, complying with legal obligations, enforcing terms of service, and safeguarding the Services and rights.

We have disclosed personal information categories in the past 12 months for purposes elucidated in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information". This includes identifiers, commercial information, and network activity. The recipients of this information encompass vendors, business partners, and affiliates. Sensitive personal information is not used or disclosed for inference purposes.

We have "sold" and "shared" personal information (as per applicable law definitions) for advertising and marketing activities over the preceding year. Categories of personal information shared include identifiers, commercial information, and network activity. Business and marketing partners are recipients of this shared information.

User-Generated Content Through our Services, you can post product reviews and user-generated content. Such content is public and accessible. We cannot guarantee privacy or security for publicly available information. We aren't responsible for third-party privacy practices or information accuracy.

Third Party Websites and Links Our Site may link to third-party websites or online platforms. We do not control or ensure the privacy or security of such sites. Links do not imply endorsement, except as noted on the Services.

Children's Data Our Services aren't intended for children, and we don't knowingly collect their personal information. Parents/guardians of children providing personal information can contact us to request deletion.

Security and Data Retention Perfect security is unattainable, and data sent to us may not be secure during transit. Use secure channels for sensitive info. Data retention varies based on factors like account maintenance, legal obligations, dispute resolution, and contract enforcement.

Your Rights and Choices Depending on your location, you might have rights like access, deletion, correction, portability, opting out of sharing or targeted advertising, and more. We won't discriminate for exercising rights. Verifying your identity might be necessary. Authorized agents require authorization proof and might need to verify your identity directly with us.

Use of Shopify's Ad Services We use Shopify's ad services for personalized advertising. You can restrict Shopify merchants from using your personal data for these services at https://privacy.shopify.com/en.

Complaints For privacy-related complaints, contact us. If dissatisfied with our response, appeal the decision with local data protection authorities (where applicable).

International Users Your personal information might be transferred, stored, and processed outside your country, including the US. Personal information is processed by staff, third-party service providers, and partners in these regions. Data transfers from Europe follow recognized mechanisms.

Contact For privacy queries or to exercise your rights, contact us at klavellllc@gmail.com or 8496 Wilkinsville Rd, Ste 101, Millington TN 38053, United States. If GDPR applies, we're your data controller.